Support
Email kubobina@gmail.com and you'll get a reply within two business days. Including your .myshopify.com domain makes it much faster.
Setting it up
Three steps, and the gate stays invisible until all three are done.
- Install the app from the Shopify App Store.
- Create a popup and save it. Saving is what publishes your settings to your storefront — nothing appears before you do it.
- Turn on the app embed. In your Shopify admin go to Online Store → Themes → Customize → App embeds and switch on Age verification popup. The app's dashboard has a direct link to this screen.
Common questions
I set everything up and I still don't see the popup
Almost always one of three things. The app embed is still switched off in the theme editor. The popup is saved but not marked active. Or you have already passed the gate yourself — once you confirm your age, the answer is remembered in your browser, so the popup will not show again. Check in a private window.
How do I make it show again for testing?
Open the storefront in a private or incognito window, or clear the site's data for your store in your browser settings.
Does it slow my store down?
Your popup's settings are rendered into the page by your theme, so there is no call to our servers to work out what to show. On a page with a gate, the only things loaded are two small static files from Shopify's own CDN — about 1.8 KB of CSS and 2.9 KB of JavaScript, gzipped. On pages you have not gated, nothing loads at all. There are no third-party scripts, no jQuery, no animation libraries and no external fonts.
Can I show a different minimum age in different countries?
Yes, on plans that include country rules. Rules are available for 20 countries, each with a sensible default you can override — 21 in the United States, 19 in Canada, 20 in Japan, 18 elsewhere. Popup wording can be translated into 15 languages, and the right one is chosen from the visitor's detected country and language.
What happens at checkout?
On the Premium plan the app can display an age notice at checkout. It informs and records intent — a buyer can still complete their order without acting on it.
On the Plus plan the app can additionally add a confirmation checkbox that genuinely blocks checkout until it is ticked, enforced on Shopify's side for every order rather than just displayed. This requires your store to be on the Shopify Plus plan. Shopify only allows apps to place a block on the pre-purchase checkout page for Shopify Plus stores — on Basic, Shopify and Advanced, app blocks can only go on the thank you and order status pages, which is too late to gate a purchase. On those plans the checkout banner still works, but checkout blocking does not.
Both are Shopify checkout blocks, which means you have to place them yourself once, in Settings → Checkout → Customize. They will not appear until you do.
Someone says they are under age. What happens to them?
By default they see a message and cannot dismiss the gate. You can instead send them to a URL of your choosing from the app's dashboard.
What if a visitor has JavaScript turned off?
They see a blocking message rather than an unguarded page. The gate fails closed, not open.
What do you do with my data?
Very little, and the app asks Shopify for no permissions at all — it cannot read your products, orders or customers. The privacy policy has the full detail.
How do I cancel?
Uninstall the app from your Shopify admin. Billing stops with the uninstall, and your data is deleted when Shopify notifies us.
Something is broken
Email kubobina@gmail.com with your store domain, what you expected, and what happened instead. A screenshot or the URL of a page where it goes wrong usually settles it in one reply.